Suquamish Clearwater Casino Resort
  • CSO
  • Suquamish, WA, USA
  • DOE
  • Full Time

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Oversees the operation of the Casino's Cage/Slot Operations during assigned shift while complying with all applicable company and gaming regulatory requirements. Supervises CSO personnel, oversees the operation of the Cage Slots Operations Department during assigned shift and ensures spectacular customer service to guests.

Supervisory Responsibilities: Front line personnel on assigned shift

DUTIES: Operates Cage/Slot Operations according to department policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standard and Title 31. Oversees custody and balances of cage inventory, including currency, coins, checks, gaming chips, forms and records normally associated with the operation of the cage. Completes all reports required to maintain a smooth operation. Resolves employee and guest disputes not resolved at a lower level including resolution reports. Directly supervises and interfaces with Supervisor and Rubber band to ensure optimal operations and adequate controls in accordance with Gaming Ordinance, State Compact, and MICS while on shift. Responsible for investigate, review of variance and respond to NOE in a timely manner. Approves guests' checks according the casino policies. Oversees the distribution of PME payroll checks. Oversees the revenue deposit. Oversees issuance of bank rolls to personnel. Oversees all Keno, Department, and blind drops. Oversees revenue drop verification. Responsible for all aspects of performance management to include training, employee evaluations, coaching and corrective action Safeguards company assets located within Cage/Slot Operations. Utilizes resources to maximize the efficiency of the operation. Uphold 72 hours response timeline to employees and guests. Safeguards company assets located within Cage Slots Operations. Enforces rules and regulations of the department consistent with Gaming Ordinance, State Compact, Appendix X & X2, MICS, TICS and Employee Handbook. Maintains custody and balances the Cage Slots Operations inventory, including currency, coins, checks, gaming chips, forms and records normally associated with the operation of the  department Approves guests' checks according the casino policies. Receives, distributes and redeems gaming chips according to policies. Issues bank rolls to personnel. Enters all data for bank rolls issued into the computer. Verifies revenue drops. Completes all reports required to maintain a smooth operation. Responsible for handling employee disputes, training new employees, and providing input on training requirementsProven ability to meet deadlines and maintain flexibility. Responsible for assigning stations for staff and ensuring breaks run smoothly in accordance to operation needs. Oversees and assists staff in troubleshooting and operation of machines. Flexibility to act in multiple positions during assigned shift

QUALIFICATIONS: High School Diploma or GED Required.  Retail or customer service experience required.  A minimum of three (3) years of gaming experience and one (1) year high volume of cash transactions or supervisor equivalent experience required

Suquamish Clearwater Casino Resort
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