Suquamish Clearwater Casino Resort
  • CSO
  • Suquamish, WA, USA
  • DOE
  • Full Time

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Provides technical support to the Tribal Lottery System (TLS), its sub-systems, and all modules. Troubleshoots erroneous hardware and software, replaces and repairs parts, cleans player terminals, manages slot inventory, assists with floor operations and provides Clearly Superior Customer Service to all guests. Supports machine relocation and installation to include newtwork setup and client configuration. Must possess the ability to rely upon instructions and pre-established guidelines and procedures to complete assignments.

DUTIES: Performs duties in a Clearly Superior Customer Service manner duting guest interactions on the gaming floor and ensures that the game(s) are functioning at an optimal level for patron play. Assists in the maintenance of TLS and its components including player terminal, POS terminals, kiosks and any otherSlot applications, TCP/IP networks and all other applicable gaming devices. Ensures accuracy of game settings and configurations. Applies strict administrative and organizational controls to ensure continuous error free data. Assists in anaylsis to determine whether equipment should be repaired or replaced, additional equipment installed or newly developed equipment/technology acquired. Regularly monitors slot inventory and informs the Cage/Slots Tech Supervisor of critical updates to include restocking and organization of parts/TLS components as received. Performs diagnostic troubleshooting, repairs at component level and re-tests all electronic equipment maintained by the Cage/Slots Department as assigned. Conducts preventative maintenance on all electronic equipment mainintaed by the Slot Department as assigned.

QUALIFICATIONS: High School diploma or GED required. Associates of Arts & Science Degree or equivalent from a two-year college or technical school desired. 2- 3 years related experience and/or training/certificate; or equivalent combination of education and experience acceptable. Must be computer literate and possess knowledge of computer science and computer engineering, preferred. Must possess good interpersonal skills. Windows networking skills are essential.

Suquamish Clearwater Casino Resort
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