Suquamish Clearwater Casino Resort
  • CSO
  • Suquamish, WA, USA
  • DOE
  • Full Time

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Provides technical support to the Tribal Lottery System (TLS), its sub-systems, and all modules. Troubleshoots erroneous hardware and software, replaces and repairs parts, cleans player terminals, manages slot inventory, assists with floor operations and provides Clearly Superior Customer Service to all guests. Supports machine relocation and installations to include network setup and client configuration. Possess the ability to reply upon instructions and pre-established guidelines and procedures.

DUTIES: Performs duties in a Clearly Superior Customer Service manner during guest interactions on the gaming floor and ensures that the game(s) are functioning at optimal level for patron play. Assistas in the maintenance of TLS and ints components including player terminals, POS terminals, kiosks and other  Cage/Slots applications, TCP/IP networks and all other applicable gaming devices. Ensures accuracy og game setting and configurations. Applies strict administrative and organizational controls to ensure continuous error free data. Assists in the analysis to determine whether equipment should be repaired or replaced additional equipment installed or newly developed equipment/technology acuired. Regularly monitors slot inventory and informs the Cage/Slots Tech Supervisor of critical updates to include restocking and organization pf parts TLS components as received. Performs diagnostic troubleshooting and re-tests all electronic equipment by the Cage/Slots Department as assigned. Conducts preventative maintenance on all equipment maintained by the Cage/Slots Department as assigned.

QUALIFICATIONS: High School Diploma or GED required. Associates of Arts and Science Degree or equivalent from a two-year college of technical school desired. One to two years related experience and/or training/certificate; or equivalent combination of education and experience acceptable. Must be computer literate and possess knowledge of computer science and computer engineering, preferred. Must possess good interpersonal skills. Windows networking skills are essential.

Suquamish Clearwater Casino Resort
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