- Suquamish, WA, USA
- Full Time
See Benefits Page
Provide service to guests from the initial point of contact, through and including reservations, PBX, checking guests in and departure transactions. Maintains a spectacular service level, while promoting the highest level of guest statisfaction. Responds in a professional and courteous manner to all guests' questions and requests.
DUTIES: Projects an exemplary customer service service image at all times and in a service-oriented manner in keeping with the standards. Conscientiously reviews hotel information and/or availability in an effort to provide accurate information to potential and returning guests. Responsible to enter accurate data utilizing the hotel's reservation system. Responsible to provide future reservation confirmations to guests. Responsible to process all financial transactions in an efficient manner. Checks guests in and out of the hotel. Confirms full payment at check out. Directs guests to daily functions within the hotel and throughout Port Madison Enterprises (PME). Completes all required shift procedures. Coordinates the billing of no-shows and credit issuance with the Front Office Management Team. Coordinates room blocks with Sales Department and other PME divisions.
QUALIFICATIONS: High school diploma or equivalent with some college courses in hotel management, preferred. Must be computer literate as demonstrated by completion of an assessment CPR Certification