Suquamish Clearwater Casino Resort
  • Keno
  • Suquamish, WA, USA
  • DOE
  • Hourly
  • Full Time

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SUMMARY: Under the directions of the Keno Manager, the Supervisor oversees the day-to-day operation of the Keno personnel on the shift. The supervisor verifies and approves winnings for payouts. Maintains accountability for the impress bank and is the first in line for handling guest disputes.

DUTIES: Provides Clearly Superior Customer Service to all internal and external customers. Ensures the operation of the Keno area is efficient and in accordance with department's policies and procedures, the Tribal-State Compact. Ensures compliance with all Class III gaming regulations. Assists the Keno Manager in the development of policy and procedure manuals for Keno operations. Monitors said manuals in an effort to quickly handle disputes and train new personnel. May assist the manager in developing schedules and various aspects of monitoring employee performance. Keeps management informed relative to customer and employee relations. Rechecks tickets upon request. Responsible for opening and closing games including the completion of required reports. Pays winning tickets. Responsible for cash transactions during assigned shift.

QUALIFICATIONS: High School Diploma or GED required.

Suquamish Clearwater Casino Resort
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