Suquamish Clearwater Casino Resort
  • Resort
  • Suquamish, WA, USA
  • DOE
  • Hourly
  • Full Time

See Benefits

SUMMARY: Assists the Front Office Manager & personnel in the all aspects of providing Clearly Superior Customer Services to all guests, and may assist co-workers with other duties in accordance with established policies and procedures.

DUTIES: Approaches all guest and employee encounters in a friendly, service-oriented manner consistent with PME's Clearly Customer Service standards. Able to perform all front desk functions and tasks in accordance with each position's job description. Daily supervision, training, development of Front Office personnel. Responsible for the Front Desk's appearance and all material to guests. Satisfies guests' concerns and complaints in an expeditious and courteous manner. Maintains a high level of professionalism and actively practices good communication skills across departments (i.e., sales & catering, housekeeping, spa, etc.). Maintains the gift certificate account and provides reports. Responsible for the Daily Information Bulletin for the next day. Assists in the weekly labor schedule and relieves staff for breaks. Must be able to be part of the Fire Team and able to use the fire panel and announcement speaker. Oversees and coordinates the lost and found receptacle following established procedures. Orders Front Office supplies.

QUALIFICATIONS: High school diploma or equivalent with two (2) years of customer service experience preferred Former Hospitality industry experience preferred. Basic understanding of accounting principles and front office procedures Computer literate as demonstrated by completing an assessment. CPR Certification.

Suquamish Clearwater Casino Resort
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