Suquamish Clearwater Casino Resort
  • Spa
  • Suquamish, WA, USA
  • $12.00
  • Hourly
  • Part Time

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SUMMARY: Receives and gives direction to spa guests. Answers and directs telephone calls to the proper department(s) or answers questions. Schedules guests for spa treatments and makes personal contact for reminders.  Maintains a thorough understanding of resort promotions as they relate to spa guests.

DUTIES: Provides a Clearly Superior Customer Service experience for all guests in keeping with the company's expectations (i.e., greets spa guests in a gracious manner). Responsible for maintaining detailed reports and correspondence (i.e., scheduling, birthday greetings, etc). Scheduling appointments for spa services. Filing of sensitive guest information (personal & physical information relative to spa treatment). Develops a filing systems to track information, including the use of the computer database. Knowledge of spa service menu and able to answer client questions while customizing treatment options for clients. Knowledge of spa retail items. Promotes positive customer service. Stocks towels, sheets, robes and other spa items. Other duties deemed necessary.

QUALIFICATIONS: High School diploma or GED required. Some office or business training preferred. Four to five years of office and customer service experience preferred. Previous experience/education in the cosmetology field or spa industry.

Suquamish Clearwater Casino Resort
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