Suquamish Clearwater Casino Resort
  • IT
  • Suquamish, WA, USA
  • DOE
  • Salary
  • Full Time

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SUMMARY: Responsible for assisting in the coordination of technical support for desktop computer hardware, IP phones, peripheral devices, operating systems and applications. This includes but is not limited to: hardware and software configuration, testing and implementation to IT an all other departmental specific systems. Possesses extensive knowledge in systems analysis and information system concepts, techniques, and operating principles.

DUTIES: Supervises and directs all daily IT technical functions pertaining to support. Collaborates with department personnel and designs innovating solutions for all IT issues and maintains all hardware and software for processes according to security requirements and maintains logs of all issues and assists to resolve all efficiently. Expert ability in operating, installing, maintain, configuring, and troubleshooting a variety of highly technical computers and applications. Coordinates testing and implementation of new technology for desktop systems and applications necessary. Ensures effectiveness of networked computers, including security precautions and access logs; verification the proper backups and restores take place; equipment maintenance and operating safety. Assists department management in projects planning. Assists in training technicians. Communicates with other departments to report and resolve software, hardware, and operations problems. Ensures documentation of desktop configuration and support solutions with the helpdesk and knowledgebase software (SharePoint KP Articles). Demonstrates a strong practical understanding of technologies currently deployed within the organization.

QUALIFICATIONS: Associates of Arts degree or equivalent from a two- year college or technical school; two to three years related gaming information technology experience and/or training/certificate; or equivalent combination of education and experience. Proven ability to acquire and maintain a broad knowledge of state-of the-art technology, equipment and/or systems.

Suquamish Clearwater Casino Resort
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