Suquamish Clearwater Casino Resort
  • Kiana Lodge
  • Suquamish, WA, USA
  • DOE
  • Salary
  • Full Time

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SUMMARY: Responsible for insuring all lodge guests experience Clearly Superior Customer Service. Responsible for oversight of all personnel matters and budgetary controls. Strives to develop a presence within local organizations to increase public relations and situate the organization in the hospitality/conference/wedding market.

DUTIES: Maintains a Clearly Superior demeanor relative to guests and personnel and seeks to resolve guest concerns in a proactive manner. Prepares annual budgets to include short-term and long-term initiatives in alignment with the company's strategic goals. Prepares monthly reports as necessary to provide information to the PME Board of Director and in response to profit and loss statements. Coordinates efforts with PME's Sales & Marketing personnel to leverage exposure and maximize sales. Maintains a working knowledge of marketing principles and market segments in order to assist the event staff in establishing selling strategies to meet the marketing needs of the facility. Oversees all aspects of the property's personnel's performance management. Makes cost saving recommendations to COO and CFO. Analyses market trends and stays current on competitors promotions. Develops and recommends packages in conjunction with the hotel. Develops an annual staffing plan in preparation for the seasonality of the business and is proactive in identifying and hiring personnel. Complies with all health and safety requirements.

QUALIFICATIONS: High school diploma or GED required. Bachelors in Business or Hospitality preferred.  Sales and Catering background with demonstrated career progression preferred.  Five years experience in guest services/customer relations may be substituted for education requirement Minimum five (5) years of management or supervisory experience in a resort/hotel/customer orientated environment required. Computer literate with demonstrated proficiency (MS Office).

Suquamish Clearwater Casino Resort
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