Suquamish Clearwater Casino Resort
  • Marketing
  • Suquamish, WA, USA
  • DOE
  • Hourly
  • Full Time

See Benefits Page


SUMMARY: Responsible for the day-to-day operation of Club Clearwater including providing Customer Service by promoting membership, creating & replacing Club Clearwater cards, resolving point disputes, ensuring guests receive "Clearly Superior Service," data input and daily reports

DUTIES: Greets all guests and recruits new member to the players club. Creates accounts for new players & replace cards as needed. Promotes club card usage fromh existing members through the club benefits and promotions. Promotes club card member retention and growth through customer service activities. Issues vouchers for point redemption for food, merchandise, and cash. Interacts with guests throughout the casino floor to ensure players understand how the points are earned on the machines and any other games in the casino. Explains to guests the benefit of being a club member. Promotes upcoming events, entertainment, and promotes the use of club card while playing and assists with promotions. Announces upcoming events, promotions, winners, birthdays, anniversaries, etc. Follows and actively practices Customer Service Standards. Issues complimentary vouchers per request from authorized employees as needed. Assists guests with all inquires regarding players club. Maintains accurate documentation for guests point redemption, issuance of complimentary items and promotional give-always. Maintains accuracy of member's data and updates information as needed for the player tracking system. Meets weekly with Club Clearwater Staff to review issues.

QUALIFICATIONS: High School diploma or GED desired.  Two (2) years of administrative assistant experience or training desired.  Some Leadership or Management training helpful.  Knowledge of computer software is required. Experience in sales or marketing helpful.

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Suquamish Clearwater Casino Resort
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