Suquamish Clearwater Casino Resort
  • Marketing
  • Suquamish, WA, USA
  • DOE
  • Hourly
  • Full Time

See benefits page

SUMMARY: Responsible for the day-to-day operation of Club Clearwater (CCW) including providing Customer Service by promoting membership, creating & replacing CCW cards, resolving point disputes, ensuring guests receive "Clearly Superior Service", data input (maintain accurate player data), and daily reports.


  • Greets all guests and recruits new members to the players club
  • Creates accounts for new players & replaces cards as needed
  • Promotes club card usage from existing members through the club benefits and promotions
  • Promotes club member retention and growth through customer service activities
  • Issues vouchers for point redemption for food, merchandise, and cash
  • Interacts with guests throughout the casino floor to ensure players understand how the
  • points are earned on the machines and any other games in the casino.
  • Explains to guests the benefit of being a club member and promotes the use of club card while playing
  • Promotes upcoming events, entertainment, ad assists with promotions
  • Announces upcoming events, promotions, winners, birthdays, anniversaries, etc
  • Follows and actively practices Customer Service Standards
  • Issues complimentary vouchers per request from authorized employees as needed
  • Assists guests with all inquiries regarding players club
  • Maintains accurate documentation for guest's point redemption, issuance of complimentary items and promotional give-always
  • Maintains accuracy of member's data and updates information as needed for the player tracking system
  • Meets weekly with Club Clearwater staff to review issues
  • All of the Functions of a Ambassador
  • Assists management with CCW staff schedules
  • Provides input to management for performance appraisals of staff
  • Oversees training of new employees
  • Reports and documents unresolved guest disputes to management
  • Provides Club Clearwater Ambassadors with breaks and ensures guests receive efficient and prompt service

QUALIFICATIONS: High School diploma or GED desired. Two (2) years of administrative assistant experience or training desired.  Some Leadership or Management training helpful.  Knowledge of computer software is required.  Experience in sales or marketing helpful.

Suquamish Clearwater Casino Resort
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